Refunds and Returns Policy for Oubu Coffee
1. Satisfaction Guarantee
At Oubu Coffee, we are committed to delivering high-quality coffee products to our customers. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your coffee products, we offer a comprehensive Refunds and Returns Policy to ensure your peace of mind.
2. Eligibility for Returns and Refunds
We accept returns and process refunds under the following conditions:
a. Damaged or Defective Products:
If you receive a coffee product that is damaged during transit or is defective, please contact us within 10 days of receiving the product. We will arrange for a return and offer a replacement or a full refund, including any shipping costs incurred.
b. Incorrect Products:
If you receive the wrong coffee product(s) in your order, please contact us within 10 days of receiving the product. We will arrange for a return and send you the correct product(s) as quickly as possible.
c. Dissatisfaction with Product:
If you are not satisfied with your coffee product(s) for reasons other than damage or defect, you may return the unopened and unused product(s) within 30 days of receipt. In such cases, we will provide a refund for the cost of the product(s) minus any shipping fees.
3. How to Request a Return or Refund
To initiate a return or request a refund, please follow these steps:
- Contact our Customer Support team at firstname.lastname@example.org and provide your order number and details of the issue.
- Our Customer Support team will guide you through the return process..
- Package the product securely in its original packaging, and include a copy of the packing slip or order confirmation.
- Ship the product to the address provided by our Customer Support team using the provided shipping label (if applicable).
- Once we receive the returned product and verify the issue, we will process the refund or replacement as per our policy.
4. Refund Processing
Refunds will be issued using the same method of payment used for the original purchase. Please allow 7 days for the refund to appear in your account, as processing times may vary depending on your payment provider.
5. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at Oubu Coffee – email@example.com